retention Archives

SAAS Business Cheat Sheet

Posted: 07/06/2017
By: admin
Category: In the News Marketing ROI platforms
Tag:benchmarking, churn, cohort analysis, customer acquisition, loyalty, profit, retention, revenue, SAAS, startup,

Source: Growthhackers.com SAAS Business Guide Here is a useful SaaS Business (Software as a Service) business Guide. Compliments to Growth Hackers (Chart Mogul document) for putting this document together. It is aimed at providing a guide for setting up key performance metrics for effectively running and growing a business. The is very…

Podcast: How Zappos made millions on Culture and Customer Service

Posted: 11/09/2010
By: admin
Category: customer service PRODUCTIVITY RETENTION AND ACQUISITION STRATEGY SOCIAL NETWORKING STRATEGY Web Articles
Tag:call center, CRM, culture, customer service, managment, retention, social media, social media strategy, telephone,

We live in a time where the good guys can win — Tony Hsieh, CEO, Zappos (CLICK IMAGE ABOVE FOR HIS PODCAST) I enjoyed this podcast discussing the extraordinarily successful online retailer Zappos. Why care about Zappos? Amazon bought them for a very cool $880 million in late 2009. Zappos was…

Tag: retention

SAAS Business Cheat Sheet

Podcast: How Zappos made millions on Culture and Customer Service

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