One of the findings that interested me from our Reducing Customer Struggle report was that almost half of companies said that the quality of customer experience delivered on mobile is poor. Our report, produced in association with Tealeaf, found that poor user experience is costing online business billions in lost revenue, thanks to site abandonment.
Chart: Monthly voice and text usage by age
How long until schools are organizing D.A.R.E.-like anti-addiction programs to get kids off texting?
American kids under 18 send and receive roughly 2,800 texts per month, according to Nielsen, or about 93 per day. Assuming 7 hours of sleep per night, on average, that’s about 5.5 per hour spent awake, or one every 10 minutes or so. In the next two age brackets, text-message usage falls by more than half each.
But it’s people ages 18-24 who talk the most on their cellphones, according to Nielsen, averaging 981 minutes per month. These are probably the people most likely to not have landline phones, so this also makes sense.
Google Tries Freebasing
Good article that talks about Google buying company Freebase, a free collaborative database. More interesting is a host of other acuisitions making up a veritable buying spree. Business Insider SAI, the author even offered grades on other acquisitions not listed below.